Need an answer to a question not covered in our FAQs? The AAR helpdesk email will be answered from 9:00 AM EST to 5:30 PM EST on November 30, December 1 to 3, and December 7 to 10. Please note: If you are experiencing technical difficulties with the virtual platform—when submitting your email, include a screenshot and note whether you're using the mobile app or the desktop planner and, if it's the latter, the browser you're using.